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Patient Pathway

Online GP Health and Wellness Service

At Dr Milli health, we have designed a comprehensive patient pathway to ensure a smooth and efficient experience for individuals seeking health and wellness consultations. Our patient pathway is designed to provide convenient access to medical care, personalized lifestyle improvement plans, and ongoing support for patients' health and well-being. 

Clients sitting talking

Step-by-step patient pathway

ONLINE REGISTRATION AND APPOINTMENT BOOKING: (SAFE AND EFFECTIVE AND WELL LED GOVERNANCE STRATEGIES WITH RISK MANAGEMENT)

Patients begin their journey by visiting our website and completing the online registration process.

  1. This will be a detailed questionnaire, highlighting our privacy policy and cancellation policy etc.

  2. Information gathering on their name, DOB, address, NHS number and requirement to upload patient summary care records and medicine summaries where relevant to the document section is necessary.

  3. Boxes to ascertain information on the patients presenting symptoms, past medical history, drug history, allergies, family history, social history, ideas, concerns, expectations and goals and information on their nutrition, exercise, sleep, mental wellness, psychology and toxic substances exposure.

  4. Uploading of their ID – passport and proof of address

  5. Next of kin details

  6. GP details

  7. Consent to share information with their GP (not – as a service, Dr Milli health will only be seeing patients who comply with this to ensure safe, effective and responsive care.

  8. Any accessible information standard information we need to be aware of

  9. A tick box where consent can be given for us to store data in compliance with Data protection regulations and GDR will be stated.

  10. Consent to ensure the patient is in the UK and will be in a private space to maintain their dignity and respect when consulting.

  11. Section where further documents/letters from previous care can be uploaded to add to the story/picture

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Once registered, patients can easily book appointments through our accessible user-friendly online booking system – a calendar system where people can book initial or follow up appointments.

INITIAL HEALTH ASSESSMENT AND CONSULTATION (1-1/5 HOURS) : EFFECTIVE CARE

  1. On the scheduled appointment date and time, patients will have an initial virtual video call consultation with Dr Milli Raizada, or other registered health care professional (where relevant if staff are recruited as per the recruitment and staffing policies)

  2. At the initial consultation, the patients name, DOB, address and ID will be reviewed and clarification that they are in the UK and in a private space and consent to the consultation.

  3. During the consultation, patients can discuss their health concerns, medical history, and lifestyle habits.

  4. Note: if when consulting a medical emergency arises – 999 / ambulance should be called and or 111 if appropriate.

  5. Note: if an acute issue is brought up in the consultation; this needs assessment by an acute GP service provider e.g. own GP, 111, walk in centre etc where appropriate examination and assessment can be done.

PERSONALISED HEALTH AND WELLNESS PLAN: (CARING AND RESPONSIVE)

Based on the health assessment and consultation, our healthcare professionals will develop a personalized health and wellness plan tailored to each patient's needs and goals which is evidence based and informed.

 

The plan may include further tests and urine/saliva/blood investigations and management may include dietary recommendations, exercise routines, stress management techniques, and other lifestyle improvements and prescribing if necessary. If off label/license prescribing occurs, this is done as a shared care management, with patients consent.

 

Tests can be ordered via specific practitioner portals e.g regenerus labs (urine tests) , Lifecode GX (swab tests) and nationwide pathology (blood tests). The patient once paid, will be contacted by the providers and blood tests can be arranged in the community by that service (which are in themselves CQC regulated) or DIY packs for them to perform the urine/swab tests; which they then send back to the labs in question. The online consulting platform we will use (Semble) will receive notification of when the results are back and the other platforms will inform us via email when results are back.

ACCESS TO RESOURCES AND INFORMATION: (CARING AND RESPONSIVE)

Patients will have access to a wealth of resources, including educational materials, articles, and tools related to their specific health conditions and wellness goals and to their preferences e.g written, audio tools etc.

 

We provide reliable information to empower patients to take charge of their health and make informed decisions.

REFERRAL TO SPECIALIST CARE (IF NEEDED)

In the event that a patient requires specialized medical care beyond our scope, we will make appropriate referrals to qualified specialists, ensuring safe data sharing as per the information governance policy.

 

We maintain strong partnerships with reputable specialists to ensure seamless care coordination.

CONTINUOUS IMPROVEMENT AND FEEDBACK: (RESPONSIVE)

We value patient feedback and use it to continuously improve our service – at the end of the patient consultation, a feedback email will be sent to them to provide feedback and we will sort this securely as per our information governance document policy.

 

Patients are encouraged to share their experiences to help us enhance the quality of care we provide.

HEALTH AND WELLNESS FOLLOW-UPS:

To support long-term health improvement, we offer periodic follow-up consultations.

 

These follow-ups allow us to assess progress, make adjustments to the health and wellness plan if needed, and ensure continued patient satisfaction.

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